Refund Policy

1. Overview

This Refund Policy explains the conditions under which refunds may be issued for HostDeck Store VPS hosting services. Please read this policy carefully before placing an order.

2. Eligibility

Refund eligibility depends on the nature of the service and the circumstances of the request. VPS hosting is a digital service that is provisioned and made available upon order. Because the service is delivered and can be used immediately, refunds are subject to the conditions set out in this policy.

3. Timeframe

Refund requests must be submitted within a reasonable period after the purchase. The specific timeframe applicable to your order will be communicated to you. Requests submitted after the applicable timeframe may not be eligible for a refund.

4. Exclusions

Refunds may not be available in the following circumstances: (a) the service has already been provisioned and used; (b) the request is made after the applicable timeframe has passed; (c) the issue was caused by the customer's own actions or configuration; or (d) the request does not meet the conditions of this policy.

5. Process

To request a refund, contact us through the contact page with your order details and the reason for your request. We will review your request and respond within a reasonable period. If your request is approved, the refund will be processed to your original payment method.

6. Processing Time

Once a refund is approved, it may take additional time for the amount to appear in your account, depending on your payment provider. This time is outside of our direct control.

7. No Legal Guarantee

This policy is provided for clarity and does not constitute a legal guarantee of a refund. Refund decisions are made at our discretion in accordance with this policy and applicable law.

8. Contact

If you have questions about this Refund Policy, please contact us through the contact page on this site.